Post#24: Clearing Usage Data & Cache

There were many cases over the years in both AX4, 2009 and 2012 of issues that were solved with the simple clearing of usage data or deleting cache files.

I will try and list out some of those odd cases to help anyone else out in case they search:

  • An approver on clicking a work item to approve kept crashing her AX session.
  • On running a report a user received an error. “User is not authorize to update a record in table ‘TAXUNCOMITTED’. Request denied”

Here is how to clear the usage date in a few easy steps:

  1. Click on the File–>Tools–>Optionspost24_img1
  2. Now click on Usage data then the Reset button.Note: This will remove all user favorites and any personlization of forms/grid across AX.

    post24_img2

Sometimes you may need to clear the cache files if you have an On-premise installation you can try deleting the auc files. To do so go to the user’s machine and navigate to “C:\Users\AppData>Local”. Now sort by file type and delete the AUC extension files only.

Note: If you do not see the appData folder you need to show hidden folders option in windows.

post24_img3.jpg

 

For hosted installations you can try deleting the remote desktop user and recreating the same.

Hope this helps. Keep AXing people.

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